Refund policy

Every pair is carefully checked before dispatch.

You may request a return within 10 calendar days after delivery if the item is unused, unworn, undamaged, and returned with its original packaging. For a change-of-mind return, the customer is responsible for the return delivery cost. The original delivery charge is non-refundable after a completed delivery.

Used items, items damaged through misuse or overstretching, and returns requested after 10 days are not accepted, except where applicable law requires otherwise.

If your order arrives defective, damaged, incorrect, or materially different from its description, contact us as soon as possible on WhatsApp at +961 71 040 391. Please keep the item and packaging and send clear photos or video. Once verified, NEXTDROP will arrange an appropriate replacement, return, or refund and cover the related return delivery cost as required by applicable law.

Orders may be cancelled before delivery by messaging +961 71 040 391. If the order has already been handed to the courier, contact us immediately and do not accept the parcel. After delivery, the return rules above apply.

Refunds, when approved, are handled directly with the customer because orders are paid by cash on delivery.

Nothing in this policy limits rights that cannot legally be excluded under Lebanese consumer-protection law.